Membership Cancellation Policy
You may cancel your membership at any time. To cancel your membership, please give Grace Medical Aesthetics a one week written notice to . Our billing department will confirm cancellation with you. No other forms of cancellation will be considered.
All memberships require a 4 month commitment of recurrent automated charges before cancellation is eligible. The payment made for the treatment on the day you sign up is given at a discounted rate as a courtesy. Recurring membership charges begin on the 1st of the following month. If you cancel prior to your 4th recurrent automated charge, you will be billed for the difference in charges and no refunds will be given.
Memberships are nontransferable. Funds within your membership bank can only be used for services within that membership (example: Laser Hair Removal monies cannot be used towards Injectables). Though members can cancel at any time, effective February 1st, 2018, all unused membership payments will be given as Grace Medical Aesthetics credit upon membership cancellation. No refunds will be issued at any time.
Appointment Cancellation + Late Policy
Due to the high demand of appointments, a credit card hold is required for ALL consultations and appointments in our Southbury and Bedford Hills offices. A cancellation without 24 hour notice or a no-show will result in a $50 charge to your credit card. (Beginning April 1st, 2021, we will be requiring a 48 hour notice.) You may call, text, or email to cancel. Not "confirming" your appointment through your appointment reminder prompt will not be considered a cancellation.
Grace Medical Aesthetics reserves there right to refuse appointments to those who no-show for three or more consecutive appointments or within a 6 month period.
If you are more than 10 minutes late to your appointment, Grace Medical Aesthetics reserves the right to reschedule your appointment.
Please be advised, per the state of Connecticut, all "Cosmetic Medical Procedures" are subject to sales tax. In order to be compliant, Grace Medical Aesthetics will be charging a $20.00 Practitioner Fee on all injectable appointments to which sales tax will be charged.
New York State tax is applied to all New York State transactions for all services performed and products purchased.
Return + Refund Policy
Skincare products may be returned for credit to Grace Medical Aesthetics within 14 days of purchase so long as they are unused and unopened. Open and/or used products will not be accepted as a return or for Grace Medical Aesthetics credit at any time.
Though members can cancel at any time, effective February 1st, 2018, all unused membership payments will be given as Grace Medical Aesthetics credit upon membership cancellation. No refunds will be issued at any time.
NeoGraft Deposit, Cancellation, + Payment Policy
A 30% deposit is required to book a NeoGraft procedure and may be given via major credit card or cash. Care Credit or personal check cannot be accepted for a deposit. The deposit becomes non-refundable 14 days prior to your scheduled NeoGraft procedure. Payment in full is due at the "pre-op" appointment, which will be scheduled approximately 14 days prior to your procedure date. Payment in full may be given via Care Credit, major credit card, or cash. If the graft count differs from the original quote, the difference will be due the day of the procedure or the difference will be refunded to you the day of the procedure.
If you are to cancel or reschedule your scheduled NeoGraft procedure with 15 or more days notice, your 30% deposit will be refunded to you. Cancellations or reschedules with 14 days or less notice will forfeit their deposit. If the procedure has already been paid in full, the total charge less the deposit will be refunded to you if cancelled with 14 or days less notice. No exceptions.
Grace Medical Aesthetics is reputable for complete customer satisfaction for completed treatments. Unless otherwise noted, testimonials provided for Grace Medical Aesthetics are clients of Grace Medical Aesthetics who have undergone complete treatment(s). However, results may vary per client. No treatment is promised to provide permanent results. A guarantee is neither provided nor implied.
Results may vary based on individual client’s health, including diet and exercise, as well as compliance with treatment program(s). The results described in before and after photos or testimonials may vary from with each individual client. With CoolSculpting results or treatment descriptions referencing “losing an inch” or “losing inches” or similar statements, refer to a combined total of inches lost from hips, thighs, and waist.
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